TERMS OF SERVICE

Welcome to Anavéa! The terms “we”, “us” and “our” refer to the Anavéa shop. Anavéa operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Anavéa is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referred to in this document (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://www.anaveacare.com/policies/privacy-policy). If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country of residence, and you consent to allowing any of your minor dependants to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online shops or purchasing any of the products or services we offer, you will be asked to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all the information you provide is correct, current and complete, and that you have all the rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

SECTION 2 – OUR PRODUCTS We make every effort to present our products and services accurately in our online shop. However, please note that colours and product appearance may differ from how they appear on your screen due to the type of device you use and its settings. All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products we offer to any person, geographic region or jurisdiction.

SECTION 3 – ORDERS When you place an order, you are making an offer to purchase. Anavéa reserves the right to accept or decline your order for any justified reason at its sole discretion. Your order is not accepted until Anavéa confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before placing it, as we may not be able to accommodate cancellation requests once your order has been accepted and before it is shipped. If we do not accept, change or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or telephone number provided at the time the order was placed. You can return or exchange your purchases in accordance with our Refund Policy (https://www.anaveacare.com/policies/refund-policy). You represent and warrant that your purchases are for your personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. We may occasionally offer promotions that affect pricing, which are governed by terms and conditions separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the promotion terms will apply. You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorised to use that payment method, (iii) charges incurred will be honoured by your card issuer, and (iv) you will pay charges incurred at the posted prices.

SECTION 5 – SHIPPING AND DELIVERY We are not responsible for shipping and delivery delays caused by the carrier. All delivery times are estimates only. We are not responsible for delays caused by carriers, customs processing or events of force majeure beyond our control. Once we transfer the products to the carrier, title and risk of loss pass to you (unless local consumer law provides otherwise).

SECTION 6 – INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, text, displays, images, graphics, product reviews, video and audio, and their design, are the property of Anavéa, its affiliates or licensors and are protected by intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display or republish any material without our prior written consent. Anavéa's names, logos and slogans are trademarks of Anavéa. Shopify's name and logos are trademarks of Shopify. All other names and logos are trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY LINKS As part of the Services, we may give you access to third-party tools and links that we neither monitor nor control. You acknowledge and agree that we provide access to such tools and links “as is”, without any warranties. We accept no liability for your use of optional tools or third-party websites. Please review the third party's policies carefully before engaging in any transaction.

SECTION 8 – RELATIONSHIP WITH SHOPIFY Anavéa is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases are made directly with Anavéa. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and us. You hereby expressly release Shopify from all claims arising from your purchases from Anavéa.

SECTION 9 – PRIVACY POLICY All personal data we collect is subject to our Privacy Policy (https://www.anaveacare.com/policies/privacy-policy). Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to the Services in order to provide them technically. By using the Services, you acknowledge that you have read these policies.

SECTION 10 – FEEDBACK If you send us any ideas, suggestions, reviews or other content (“Feedback”), you grant us a perpetual, royalty-free licence to use, reproduce and publish such Feedback in any medium. We are under no obligation (1) to keep any Feedback confidential; (2) to pay compensation for it; or (3) to respond to it. You are solely responsible for any Feedback and its accuracy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS Occasionally the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions and availability. We reserve the right to correct any errors and to change or update information, or cancel orders, if any information is inaccurate, at any time and without prior notice (including after you have placed your order).

SECTION 12 – PROHIBITED USES You may access and use the Services only for lawful purposes. Use for unlawful purposes, infringing intellectual property, harassment, submitting false information, transmitting viruses or collecting other people's personal data is prohibited. We reserve the right to terminate your access to the Services in the event of a breach.

SECTION 13 – AGENTS The use of automated tools or artificial intelligence agents (“Agents”) to interact with the Services is permitted only if the Agent operates transparently (identifies itself as an agent in HTTP requests) and does not circumvent security features (e.g. CAPTCHA). We reserve the right to restrict access by any Agent.

SECTION 14 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY Information is provided for general information purposes only. We do not guarantee that your use of the Services will be uninterrupted, secure or error-free. To the fullest extent permitted by law, in no event shall Anavéa, our directors, employees or partners be liable for any direct, indirect, incidental or consequential damage, loss of profit or data arising from your use of the Services or of any products obtained through them.

SECTION 15 – INDEMNIFICATION AND SEVERABILITY You agree to indemnify Anavéa and Shopify in the event of your breach of these Terms or the law. If any provision of these Terms is found to be unlawful or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted, and the remainder of the Terms shall remain in full force and effect.

SECTION 16 – GOVERNING LAW These Terms of Service and any separate agreements under which we provide you with Services are governed by and construed in accordance with the laws of the Republic of Slovenia. Any disputes arising from these Terms fall under the jurisdiction of the competent court at the registered seat of the company operating the Anavéa shop. This does not deprive consumers of the protection afforded by the mandatory provisions of the law of their country of residence.

SECTION 17 – CHANGES TO THE TERMS OF SERVICE You can view the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update or change any part of these Terms by posting updates on the website. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 18 – 1:1 NURSE CONSULTATION SERVICE

18.1 Provider
The “1:1 consultation” service is provided by Ana Fernandez Jurman, a registered nurse licensed for independent nursing practice.

18.2 Scope of the service
The service comprises a 30-minute video consultation via Google Meet, a pre-consultation questionnaire and a written summary of expert nursing recommendations sent by email after the consultation. The advice covers information about what to expect before and after an aesthetic procedure, preparing for the procedure, and care and recovery afterwards.

18.3 Limits of the service
The consultation is expert nursing advice within the professional competences of a registered nurse. It does not replace a consultation with a surgeon or doctor about the suitability of a procedure and does not include making diagnoses, prescribing or changing treatment, changing the surgeon's instructions or dealing with emergencies. In the event of health problems or a suspected complication, the client should contact their surgeon or clinic, and in an emergency call 112.

18.4 Ordering, payment and appointments
When purchasing in the online shop, the client selects an available appointment and pays for the service in advance. Within 24 hours of ordering, the client receives an email invitation with a Google Meet link and a link to the questionnaire. The invoice is issued electronically.

18.5 Rescheduling and cancellation
The client may reschedule or cancel the appointment free of charge up to 24 hours before the start of the consultation by replying to the confirmation email. In the event of timely cancellation, the full amount is refunded. If the client cancels less than 24 hours before the consultation or does not attend, the service is deemed to have been provided, except in cases of force majeure. At the agreed time, the provider will wait for the client for 10 minutes.
If the provider is unable to deliver the consultation, she will offer the client a new appointment or refund the full amount.

18.6 Confidentiality and data protection
The provider is bound by professional confidentiality. Personal and health data provided by the client in the questionnaire and during the consultation is processed solely to deliver the service, in accordance with the General Data Protection Regulation (GDPR), the Slovenian Patients' Rights Act and our Privacy Policy. The consultation is not recorded. Recording by the client without the provider's written consent is not permitted.

18.7 Records
The provider keeps a brief professional record of the consultation, which is stored in accordance with applicable legislation and is available to the client on written request.

18.8 Liability
The provider is responsible for the professional quality of the service within the professional competences of a registered nurse and holds professional liability insurance. She is not liable for consequences arising from the client not following the recommendations or the instructions of their surgeon.

18.9 Complaints
The client should send any complaint to info@anaveacare.com within 8 days of the consultation. A reply will be provided within 15 days.

SECTION 19 – CONTACT AND COMPANY INFORMATION
Please send any questions about the Terms of Service to: info@anaveacare.com.

Our official company details:
Company name: Zdravstvena nega, Anavéa Care, Ana Fernandez Jurman s.p.
Registered address: Trg komandanta Staneta 8, 1000 Ljubljana, Slovenia
Registration number: 7572468000
VAT number: SI93839561
Email: info@anaveacare.com

This is a translation. In the event of any discrepancy, the Slovenian version prevails.